Contact us
We would love to hear from you. The fastest way to reach us is email:
We usually reply within two working days. Formal complaints are answered within 14 days and privacy requests within one month, as described in our policies.
Which subject to use
| Subject line | Use it for |
|---|---|
| Help | A file did not convert or a tool does not work. Tell us the tool, the file type and size, and your browser and device. Please do not send private files. |
| Idea | Suggestions for new tools or formats. Many of our tools started as a reader request. |
| Complaint | A formal complaint about the service, handled as described in section 17 of our Terms of Use. |
| Privacy | Questions about your data and requests to use your GDPR or CCPA rights. See our Privacy Policy. |
| Copyright notice / Illegal content notice | Reports of infringing or illegal content. See our Copyright and Content Notices policy. |
| Abuse report | Misuse of FileKiwi. See our Acceptable Use Policy. |
| Security | Vulnerability reports. See our Security Policy. |
| Authorities | Orders and requests from authorities, including as our single point of contact under the EU Digital Services Act. We accept communication in English and Polish. |
Company details
BDK Media
Warsaw, Poland
Email: contact@filekiwi.com
All legal documents are collected in our Legal center.